In-stock orders will ship within 1-3 business days. When your order ships, you will receive an email confirmation with tracking information. If you do not receive the email, please check your spam folder.
All orders can be cancelled prior to shipping. If your order has been paid and you need to change or cancel your order, you must contact us within 30 minutes. Once the packing and shipping process has started, it cannot be cancelled.
Please contact us at [email protected] before returning any items.
Our policy is valid for 45 days. Unfortunately, we will not be able to provide you with a refund or exchange if it is 45 days after you received the product.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. Special order returns due to customer preference, inappropriateness, or any other reason we also accept. Customer bears all round-trip shipping costs.
Zhytextile reserves the right to refuse the return or exchange of items that are not in new condition due to customer damage or misuse.
For more details on returns, please visit the Returns and Refunds Policy page.
You can track your order on the Track Order page above the search bar on our homepage.
To contact our Services team, you can do one of the following:
Please see the Contact Us page.
You can also find answers to your questions on our website:
Visit our Track Delivery page to check the progress of your delivery truck.
Please see our Returns and Exchanges Policy on our Terms and Conditions page.
For general delivery questions such as rates and times, please visit our Delivery Options page.